Responsible Gaming
at ha99
ha99 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and support systems we have built to keep every Bangladeshi player safe, in control, and playing responsibly.
Gaming Should Be Fun — Not a Problem
At ha99, responsible gaming is not a footnote in a legal document. It is a core part of how we build and operate our platform for players across Bangladesh — from Dhaka and Chittagong to Rajshahi and Sylhet.
We understand that for the vast majority of our players, betting on BPL cricket, spinning slots, or joining a live casino table is a casual leisure activity enjoyed within their means. However, we also recognise that for a small number of people, gambling can become problematic. Our responsible gaming framework exists to support those players — with practical tools, honest information, and fast access to help.
Every feature described on this page is available free of charge to all ha99 account holders. You do not need to justify your reason for using them. Simply contact ha99 support via live chat and any responsible gaming measure will be activated within minutes.
Tools to Keep You in Control
ha99 provides six practical responsible gaming tools, all available on demand. Each one can be activated within minutes through our 24/7 live chat support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, ha99 will block further deposits for that period — even if you request an increase. A lower limit takes effect immediately; an increase requires a 7-day cooling-off period before it applies.
Define the maximum net loss you are comfortable with over a set period. When your losses reach that threshold, ha99 will automatically suspend betting activity for the remainder of that period. This tool is particularly useful for players who want a clear financial boundary without stopping play entirely.
Choose a maximum continuous session duration — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches that limit, ha99 will display a clear on-screen alert and log you out automatically. This prevents long unbroken gaming sessions that can lead to poor decision-making and overspending.
Request a temporary break from gambling at ha99 for 24 hours, 1 week, 1 month, or up to 6 months. During a time-out, your account remains open but all betting, casino, and deposit functionality is suspended. You can still withdraw any existing balance. Time-outs cannot be reversed early under any circumstances.
Self-exclusion is a permanent or long-term closure of your ha99 account for a minimum of 12 months, up to 5 years or indefinitely. Once activated, all betting features are disabled and ha99 will suppress all marketing communications to you. Self-exclusion cannot be reversed during the agreed exclusion period, no matter the reason.
Set periodic pop-up reminders that appear during your gaming session at a chosen interval (e.g., every 30 minutes). Each reminder displays your current session duration, total amount wagered, and net result for the session. This helps you stay aware of time and money spent without fully interrupting your play.
How to Activate a Responsible Gaming Tool
All responsible gaming tools at ha99 are activated through our live chat support team. The process is straightforward and takes under five minutes.
Log In to Your ha99 Account
Access your account via ha99.io on any device — desktop, tablet, or mobile. You must be logged in for our support team to verify your identity and apply account-level settings securely.
Open the Live Chat Window
Click the live chat icon available on every page of the ha99 platform. Our support agents are available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid and Victory Day.
Request Your Chosen Tool
Tell the support agent which responsible gaming tool you would like to activate and specify the parameters — for example, "I want a weekly deposit limit of ৳3,000" or "I need a 30-day time-out." No justification is required.
Confirm Your Identity
The agent will verify your identity using your registered mobile number and account details. This step protects you by ensuring that no third party can alter your responsible gaming settings without your knowledge.
Tool Applied — Confirmation Sent
Your chosen responsible gaming measure is activated immediately. You will receive a confirmation via SMS to your registered bKash or Nagad number. The setting is applied at the account level and cannot be bypassed by logging in on a different device.
Available Limit Options
The table below summarises the limit types and available ranges. Custom values within these ranges can be set by contacting ha99 support.
| Limit Type | Timeframe | Range | Status |
|---|---|---|---|
| Deposit Limit | Daily | ৳200 – ৳50,000 | Available |
| Deposit Limit | Weekly | ৳500 – ৳200,000 | Available |
| Deposit Limit | Monthly | ৳1,000 – ৳500,000 | Available |
| Loss Limit | Daily | ৳200 – ৳50,000 | Available |
| Loss Limit | Weekly | ৳500 – ৳200,000 | Available |
| Session Time Limit | Per session | 30 min – 8 hours | Available |
| Reality Check | Interval | 15 min – 2 hours | Available |
| Time-Out | Fixed period | 24 hours – 6 months | Available |
| Self-Exclusion | Extended period | 12 months – indefinite | Available |
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. The first step toward getting help is recognising the warning signs. Review the checklist below honestly.
Behavioural Warning Signs
Financial and Social Warning Signs
Gambling Is Not a Solution
Gambling cannot reliably solve financial problems. The house always maintains a mathematical edge over time. Treat every bet as entertainment spending, not an investment.
Losses Cannot Be "Recovered"
Chasing losses by increasing bet sizes rarely works and usually deepens financial harm. If you are chasing losses, stop immediately and take a break.
Time Distortion Is Real
Online gaming environments are designed to be engaging. It is easy to lose track of time. Use ha99's session time limits and reality check reminders to stay aware.
ha99 Will Never Pressure You
ha99 will never use pressure tactics, artificial urgency, or misleading promotions to encourage you to gamble more than you are comfortable with. Play at your own pace.
Support Is Always Available
Whether you want to set a deposit limit, take a temporary break, or discuss a concern about your gambling habits, ha99's support team is ready to help around the clock.
24/7 Live Chat
The fastest way to activate any responsible gaming tool. Our trained support agents respond within 2–5 minutes at any hour of the day, every day of the year including Eid and all Bangladesh public holidays. Simply open the live chat window on any ha99 page.
Email Support
For non-urgent responsible gaming enquiries, you can contact ha99 by email. Write your request in English and include your registered mobile number for faster processing. Email is not monitored in real time — for urgent matters, use live chat.
[email protected]
Dedicated Responsible Gaming Team
ha99 has a dedicated responsible gaming team that reviews accounts flagged for potential problem gambling indicators. If our system identifies unusual patterns — such as rapid loss chasing or extended unbroken sessions — a team member will proactively reach out to offer support.
Play Responsibly — Enjoy ha99 Safely
ha99 is built for Bangladeshi players who want to enjoy cricket betting, live casino, and slots entertainment within their means. Explore our games, review our FAQ, or log in to manage your responsible gaming settings today.
21+ only. For adults aged 21 and above only. Please gamble responsibly and within your means.